Helping You Lead With HospitalitY
I am a hospitality, leadership, and emotional intelligence coach and communicator. I'm also the Director of Guest Experience at Buckhead Church and North Point Ministries, a nationally known network of churches with 36,000 in average weekly attendance. I curate the Saturday Rundown, a weekly email on hospitality and leadership.
NEW BOOK AVAILABLE NOW
The key to growth as a church or a business is getting first-time guests to come back. And as any good leader of a hotel, a store, a restaurant, or a church knows, the key to getting guests to come back is not actually the rooms, the product, the sermon, or the food itself; it's how guests feel when they're there. It's about hospitality. Guests want to feel welcome, comfortable, and understood. This book can help you do just that.
"Guests want to come back because of what they experience during their first visit. How to make that happen is what Jason Young and Jonathan Malm share in this book."
Andy Stanley, Founder & Senior Pastor, North Point Ministries
Choosing a communicator for your event is a big decision. A lot rides on it going well for your organization and your reputation. I am prepared, thoughtful, intentional and connect with people emotionally. People can forget your words but remember feelings.
We all need someone safe in our corner. You can expect me to be direct, honest, and sensitive. I can help maximize your strengths, uncover hangups, and help you become emotionally brilliant. A few simple decisions can make life better and increase your influence.
For questions or requests about speaking and coaching, please fill out the form below. Thank you and we will be in-touch soon.