The guest that enters our church should feel welcomed, comfortable, and honored.
I am obsessed with exploring the answer to one question: What would it take to elevate the dignity of each guest in our church?
I attended a Guest Services Conference this week, and also had the opportunity to speak during a session to the group of influencers. I asked everyone one question, "What would it take to elevate the dignity of each guest in our churches?" To better set the stage, we watched this funny video of Target lady from SNL on how not to elevate the dignity of each guest.
I believe the answer to the above question is discovered when we unearth and respond to eight subsequent questions.
Question 1: Do we allow our interactions with a team member and guest to remain active in front of the backdrop of hospitality?
Question 2: Are the feelings we have for a guest coming in reflected in how they feel about us when they leave?
Question 3: Does our church culture provide freedom for team members to make quick decisions that create a better experience for the guest?
Question 4: Do we empathetically prioritize the guest enough to naturally go the second and third mile?
Question 5: Do we break the big picture down into scenes that are more manageable and yield a better guest experience?
Question 6: Do we discipline ourselves and help our team members to be fully present?
Question 7: Do we lead in such a way that our team members feel empowered to show care in ways that the guest has a story to tell later?
Question 8: Do we focus on brokering an experience for the guest in order to protect them?