Every year Zappos, widely known for their ability to deliver WOW customer experiences, produces a Culture Book. They ask one question to their customers, employees, and partners (vendors) to gain perspective through various lenses. Why? Their culture of service is the driving force behind everything they do. They protect this culture and keep it at the forefront of all that they do.
Here is the one question they ask:
They gather thousands of responses and organize them into a creative, fun, attractive and professional book. Over the years, they have added pictures of people which makes comments more personal.
Did you know that Zappos wants to mail you a FREE copy of their Culture Book? Stop by here to order yours today. May their fun and passion inspire us to think about how we can create a culture of remarkable service.