Saturday Rundown #13
This week I found myself asking, "What am I grateful for?" I know this is a simple question but it sets the tone for my day as I think about who and what I have. The temptation can be to look for more. Then even more. Pressing pause and looking around to what has already been given creates a reset. If I can live with an intentionally grateful mindset, it will change me and impact those around me.
Early Signs of an Unhealthy Team Member
We all want to hire the best and brightest. Sometimes they start out well but something happens. Identifying early signs when it is starting to go sideways is important. Staying in front of these moments can be a difference maker.
Dan Reiland / 4 minutes
Beginner's Guide to Deliberate Practice
Practice is one thing. Deliberate practice is something totally different. "While regular practice might include mindless repetitions, deliberate practice requires focused attention and is conducted with the specific goal of improving performance." Here you will find examples and the wins of deliberate practice. It's a game changer.
James Clear / 7 minutes
The Art of Creating a Great Company Culture
Zappos is a shoe company, right? Wrong. Taking an in-depth look at CEO, Tony Hsieh, paints a picture of why the company operates as it does. It's best known for a remarkable culture. He believes that once you get the company culture right, most of the other things take care of themselves.
Neil Patel / 15 minutes
Lessons on How Squarespace Built a Customer Care Team
Customer care should be a vital early priority. That's what Squarespace did and did it well. Super practical and helpful insights from the builder of the company's practices can help build, maintain, and measure a customer care team at any organization.
First Round / 18 minutes
Lessons After Reading Every Amazon Shareholder Letter
Amazon CEO, Jeff Bezos, writes a letter to shareholders annually. Several lessons can be learned after reading each of them. Someone has done it and extrapolated inspiring and challenging lessons for anyone to use anywhere.
Medium / 7 minutes
What is Customer Service For?
Companies have different reasons for providing customer service. The why and values influence the behavior team members live out. Choose a plan. Invest in it. Stick with it. Produce outcomes. If you make a promise, stick to it.
Seth Godin / 5 minutes
Time Off Work Improves Your Work and Life
Downtime or doing nothing is needed so we can make sense of what we have recently experienced or learned. (I'm not great at this btw.) What if you could rest before you get tired and make every aspect of your life better?
Darius Foroux / 6 minutes
"The primary reason we do too much is that we have never taken the time to discover the portion of what we do that makes the biggest difference."
~ Andy Stanley, Pastor, Communicator, & Author
Are you a parent or work with students? If so, Dr. Tim Elmore wants to give you 15 free resources to help you feel more confident leading young people.