Saturday Rundown #3

I started my 2019 strategic plan two months ago and put it into another gear this week. I don't know about you but I love thinking about how to make things better. Sometimes that means stopping some activities, fixing others, and starting new things. I have not narrowed down the list yet but I try to always think what will be fun and meaningful to my team. In fact, I invite them into the process at the right time for feedback. If you ever want to share what you're thinking about for 2019, I would love to hear about it.

Have Better Conversations

When your job hinges on how well you to talk to people, you learn a lot about how to have conversations. Most people don't converse very well. Listen in as a radio host shares 10 rules to a great conversation.

Ted | 12 minutes

Vision Lessons from Snow White 

Many people see what could be but fewer act on it. Think Walt Disney. He saw entertainment elements long before he brought them to life or even when they were not in the mainstream. With courage in the face of criticism, and rallying a team of artists and writers, they created and delivered the extraordinary film, Snow White and the Seven Dwarfs. You can see and act on a vision stirring inside of you.

27gen | 8 minutes

Best Hotel Concierge Winner

Get a sneak peek of an award-winning concierge from Atlanta, GA. He drops a few wisdom nuggets for anyone in the business of caring for people. 

Entrepreneur / 2 minutes

If Strategic Thinking is Important, Do It More Often

Most leaders agree that taking time to think strategically is important. However, most say they don't have time to do it. Could the things "in the way" come from pressure within our work culture or perhaps it's self-inflicted? Regardless, time is critical and if leaders are to think strategically, it must become a priority. After all, the future of your organization is at stake.

HBR | 5 minutes

If Pizza Hut Can Do It, You Can Too

A pizza company got creative and delivered the expected in unexpected places. They decided to take a risk and offer surprise and delight service by offering to bring you pizza to almost anywhere. They have upset the delivery economy. Fun fact: Pizza Hut accounts for about 3% of U.S. cheese production.

Fox News | 2 minutes

Do Small Things Consistently Well

You have plenty of time for the things that are important to you. How successful people use their time may surprise you. We all have the same amount of time but not everyone spends it wisely. So, do meaningful things. Your life will thank you.

Gretchen Rubin | 6 minutes

Creating Magic with the Guest Experience Cycle

One challenge as a leader can be finding and hiring good people. The normal expectations you consider when looking for the right team member might be missing a few factors. Consider people who challenge assumptions and the "that's how we do it here" mentality in order to get you the best positive result. Don't forget that hiring the best people gives your guests the best opportunity to have a remarkable experience.

Lee Cockerell / 17 minutes

One-Sentence Wisdom

"While we would love to have no criticism, probably if we had no critique, we wouldn't be doing anything meaningful."
~ Erwin McManus, Author and Pastor


It seems that as kids we were introduced to a system to produce compliance. Do you feel stuck in that system? Press the reset button to get you where you dreamed about going. Here is a free ebook about seven ways to reinvent yourself.

Seth Godin

Jason Young