Saturday Rundown #1
It's the weekend. Celebrate. It's also the first edition of the Saturday Rundown and you are part of something new. My hope is that you find the content focused on hospitality and leadership to be helpful to who you are and what you do.
Since I love books, here is what I am reading right now:
Hotelier Gives All Heart
One thing you quickly learn when owning a hotel is that hospitality is more than a smile.
In fact, what a guest really wants is a seamless experience that offers a sense of belonging. All the technology in the world does not replace the personal surprise and delight moments a team member can give a guest.
Sabre Hospitality (3 minutes)
The Pomodoro Technique
Everyone has limited time. A simple tweak in your day could give you numerous hours back. Think of this as a different way to block your time. Back in the 1980s, an idea with some research shows how a tomato timer can help anyone win.
Medium (8 minutes)
Hostmanship is About One Thing
One idea, a leader in the hospitality industry says, is that it’s all about giving. Guests often ask questions and that allows you to become an important person in their life. There is an art to making people feel welcome. The next great revolution in the service industry is creating a culture of care.
Tedx (9 minutes)
Be Highly Empathetic
Empathy is a habit we can cultivate. Empathy is the ability to step into another person’s shoes, aiming to understand their feelings and perspectives, and to use that understanding to guide our actions. There are six habits these researchers have found that exist in highly empathetic people.
UC Berkeley (9 minutes)
Volunteers Let You Down
People fail people. When it’s a volunteer, it can feel uniquely frustrating. Sometimes to get through those moments, a leader must remember practical ways to keep their sanity and still love the volunteer including categorizing it as a one-time thing or a pattern, avoiding letting something fester, and revisiting expectations.
Danny Franks (3 minutes)
Disneyland and Psychology
Creating the familiar with the fantastic and laying it out in an easy way where the guest felt in control was Walt Disney’s dream. The art of an immersive narrative is spectacular because you are not only watching a story but you are living in it. To create a seamless experience involves creativity, which gets guests to come back and to spend money.
Fast Company (5 minutes)
Impressions are Made Fast
A series of experiments by psychologists from Princeton reveal that it doesn’t take long to form an impression from a stranger’s face. Longer exposures don’t significantly alter those impressions but could boost the confidence in one’s judgments.
Association for Psychological Science (3 minutes)
“What am I missing right now that a humble person might see?”
~ Ryan Holiday, Author
Busy working in a church and still want to learn? My friend, Bob Adams, writes affordable book summaries for you. Every other week you will receive three book summaries that will focus on solving practical leadership problems.