Resources

Here are resources that can help you make better leadership decisions, deliver remarkable hospitality to each person, and see guests come back again and again.

 
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mobile-optimized Videos

Do you or your team want to experience practical training? Here are 14 videos for $29.99 that are snackable, concise, and put into an action-oriented framework to help you and your team create remarkable moments for each guest.

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THE COME BACK EFFECT LEADER GUIDE

Now that you bought the book, The Come Back Effect, how do you intelligently guide your team through it? You got this! Download this free leader’s guide and you will be ready with quotes and questions when the conversations start.

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Facebook live

I did a two-part interview where we talked about hospitality, leadership, and getting it right for guests and volunteers.

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Podcast Interview

Listen in as I talk about how important it is to invest in staff and volunteers to create a dynamic guest experience.

Article

We all want to be on and lead a winning team. Learn 12 questions to ask yourself and each other so all of you are all in.