Free Survey For Your Volunteers

How can you improve the serving experience for your volunteers in Guest Services (my area of responsibility) or in any other ministry environment? Ask them. Below are the survey questions I ask my volunteers each year. Their insights are valuable and help me plan for the following year. I give a 7-day window to complete the 25-question survey (via Wufoo). I then have a volunteer (a data analyst in his professional job) collect the data and put it into a deck along with recommendations. If the survey below is helpful, feel free to copy, paste, and edit any and all the questions to fit your ministry.

1.     Overall, how satisfied are you with your serving experience in Guest Services at _______________ Church?

(Very Satisfied     Satisfied     Dissatisfied     Very Dissatisfied)

2.     What do you enjoy most about serving with Guest Services?

(Open Ended)

3.     What ONE change would you make to improve the way your team does its job?

(Open Ended)

4.     Is there anything, in your opinion, that could improve your experience as a volunteer?

(Open Ended)

5.     What does your team do really well?

(Open Ended)

6.     In what area does your team need the most help?

(Open Ended)

7.     I am having fun in my volunteer role.

(Strongly Agree     Agree     Disagree     Strongly Disagree)

8.     When I am serving in my role, I feel like I am directly contributing to the overall mission of ______________ Church by leading people into a growing relationship with Jesus Christ.

(Strongly Agree     Agree     Disagree     Strongly Disagree)

9.     I feel like I have the information I need each Sunday to serve in my role with confidence.

Yes     No

10.  What influenced your decision to serve?

(Open Ended)

11.  Do you believe that your Team Leader supports and encourages you in your role?

Yes     No     I have a Team Leader?

12.  Do you feel connected with your Guest Services' Team?

Yes     No

13. I feel that my individual contributions are valued by my team members.

(Strongly Agree     Agree     Disagree     Strongly Disagree)

14.  Have you ever recruited someone to serve with you in Guest Services?

Yes     No

15.  In the past three months, (approximately six Sunday serving opportunities), I have served with my team…

Once     2-4 times     5-6 times

16.  Is there anything that you’ve observed that could be done to improve a First-Time Guest’s experience?

(Open Ended)

17.  Gender:

Female     Male

18.  Age:

18-24     25-30     31-35     36-45     46-55     56-65     Over 65

19.  Relationship Status:

Married     In a relationship     Single     Widowed

20.  How long have you attended _______________ Church?

 < 1 year     1-3 years     3-5 years     >5 years

21.  How long have you served in Guest Services at _______________ Church?

< 1 year     1-3 years     3-5 years     >5 years

22.  In what area of Guest Services do you serve?

Parking     Access     Greeter     Usher

23.  In what other Sunday environments are you currently a team member?

None     Waumba Land     UpStreet     Transit     InsideOut

24.  Are you currently part of a group (i.e., Community Group, Starting Point, etc.)?

Yes     No

25.  Do you regularly attend one service and serve during another service?

Yes     No